Covid-19 update – 24 March 2020
Currently Australia Post is fully operational across Australia. Some international delays are being experienced. See Australia Important updates for the latest information. Delays may occur as the Covid-19 pandemic progresses. See letter received from Gary Starr, Executive GM Business & Government.
Processing and shipping of orders will be done as quickly as possible. Should we not be able to ship your order for any reason, we will notify you and refund all payments that have been made. Local pickups are discouraged at this time, but will be accommodated while prevailing government regulations allow. Pickups will be from outside the premises only while social distancing is in force.
Shipping of orders
We use Australia Post for shipping felting supplies within Australia and worldwide. We endeavour to dispatch orders the same or next business day. You will be notified once your order has been dispatched, along with the relevant tracking code if sent by Standard or Express parcel post. More details below.
If located in Perth, Western Australia, we offer a pickup option for online orders. Pickup times are by arrangement. We do not have a shopfront, so if you have selected this option at checkout, please contact us to make arrangements. We are located in Churchlands, 8km NW of the CBD.
National Shipping – Australia
We use Australia Post for shipping orders with standard and express options at checkout. Australia post satchels are used wherever possible, to keep shipping to a minimum. Minimum cost of delivery anywhere in Australia is $9.20.
The tracking code and link provided on your order confirmation will provide Auspost tracking details, updates and estimated delivery time.
Delivery times vary according to the destination. Auspost postage calculator and delivery times provides an indication of arrival time. For quicker delivery, we recommend considering the express option during peak periods.
We use Australia post for all international orders with the option of Economy, Standard or Express rates. The economy option excludes tracking. Where trackable, the Auspost tracking tool provides details and estimated delivery times.
While standard shipping with tracking is recommended, express options provide for quicker delivery during peak periods. See the Auspost postage calculator and delivery times for a comparison of shipping times and costs.
The Auspost International Postal charges document provides full details of international postal rates.
Please also note that on all our products, GST free pricing applies to international customers. Product prices adjust automatically to exclude 10% GST after logging in to your account or entering an overseas shipping address at checkout. International shipping charges remain the same as they do not include GST (Goods and Services Tax),
Delivery times and costs
For an estimate of delivery times and costs, use the Auspost postage calculator and delivery times, using 6018 as the sending postcode in Australia. Australia Post does not work weekends or public holidays, so please keep this in mind especially during high traffic / holiday periods.
Please bear in mind that most of our products are bulky rather than heavy. This necessitates taking volumetric considerations into account. At checkout, our products include a weight factor to compensate for this. Shipping costs always appear at checkout prior to the payment process. We refund shipping overages above $3 for Domestic shipping and $6 for International shipping on request.
Please note Australia post increased their rates 30 September 2019. We use Australia post satchels wherever possible, to keep shipping to a minimum. See the complete list of Australia post rates as at 30 September 2019. This supplementary table now simplifies the calculation of domestic shipping from 5kg to 22kg.
Packaging / shipping felting supplies
Our packing method minimises movement and felting of wool fibres in transit by expelling as much air as possible. On receipt and removal from the packaging, wool fibres will revert to their original condition after a short period of time.